Your selected package
Your service is governed by the speed, validity, session allowance and other conditions stated in your package or written service offer. This policy does not introduce a new numerical data cap, usage threshold, speed-reduction percentage or reset period.
Speeds and shared network conditions
Advertised speeds are “up to” speeds. Performance may vary with network demand, Wi-Fi conditions, customer devices, distance, upstream connectivity and the services you access. Unless an express signed service-level agreement says otherwise, internet access is supplied on a best-effort basis.
Responsible use and resale
Use the connection for its authorised purpose and premises. Unlimited-data descriptions do not authorise attacks, fraud, authentication bypass, unauthorised resale or interference with other users. Commercial redistribution and paid hotspots require written permission. See the Acceptable Use Policy.
Network protection and service questions
Kade Networks may investigate activity that threatens the network and take the proportionate protective actions described in the service terms. No automatic throttling rule or fixed traffic-management schedule is established on this page.
For the conditions applicable to a specific package, or an unexplained change in speed, contact support with your package name, account reference and the time of the issue. Business availability or performance commitments are governed by the applicable written service-level agreement.
Contact
Contact Kade Networks on 0181820518 or info@kadenetworks.com. Operating hours: Mon–Sat, 8AM–6PM. Support is available 24/7.