24Hrs Supportsupport@kadenetworks.comsales@kadenetworks.combilling@kadenetworks.com

Planned Interruptions

How to find out about maintenance that may affect your connection.

Planned maintenance

To confirm planned maintenance affecting your connection, contact our support team on 0181820518. A live maintenance schedule is not currently published here.

Support is available 24/7 for connection and service issues.

While you wait

If your connection is down and you are not sure why, these quick checks can help before you contact us:

  • Check that your router has power and that cables are firmly connected
  • Switch the router off for 30 seconds and back on
  • Note which lights are on, and the time the problem started
  • Contact support with your location and the details above

Contact support

Contact our team

Explore Kade Networks

Server StatusCheck an outageTutorialsConnection guides

Talk to the Kade team

Tell us what you need and we will confirm the options for your location.

Send an enquiry 0181820518 WhatsApp

Everything customers ask.

Quick answers about Kade Networks internet, installation, payments and support.

How fast can I get connected?

After we confirm coverage and your installation requirements, our team will arrange the next available connection date.

Which areas does Kade Networks cover?

Coverage depends on your exact location. Share your area, estate or nearest landmark and we will confirm availability.

Is installation free?

Installation arrangements depend on the selected package and your location. Contact our team to confirm the applicable installation terms.

Do you provide a free WiFi router?

Some packages include a router. Our team will confirm the equipment included with your selected package before installation.

What internet packages are available?

Visit our packages section to compare Basic Connect, Bronze Unlimited, Standard Unlimited, Executive Unlimited and Business Max.

What happens during network downtime?

Our technical team investigates reported service interruptions and provides support updates. Contact support with your account and location details.

Can I upgrade my package anytime?

Yes. Contact Kade Networks to discuss the available package options and confirm the effective date for your upgrade.

Do you offer 24/7 customer support?

Yes. Support is available 24/7 for connection and service issues.

How do I earn loyalty points and vouchers?

Eligible Kade customers can earn loyalty points and rewards. Contact our team for the current programme terms and available benefits.

Can I use Kade Networks for my business or school?

Yes. We provide internet and technology solutions for businesses, schools and other organisations. Ask our team about Business Max and ICT services.

Do you offer fiber internet?

Where fiber coverage is available, our team can advise on the suitable connection and installation requirements for your premises.

How do I pay for my internet?

Contact Kade Networks for the approved payment options and your account payment instructions.

Kade Networks

LET’S CONNECT

Contact Us

Tell us what you need. We’ll help you find the right connection for your home or business.

Send your enquiry

By sending, you ask Kade to contact you about this enquiry. Privacy policy